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Healthcare Industry Leadership Case Studies: Eli Lilly and Company ٠ City of Hope ٠ Aetna

05/25/2015 03:19PM

By Glenn Llopis

The Clients:

•Eli Lilly and Company, an American global pharmaceutical company

•City of Hope, a leading research and treatment center for cancer, diabetes and other life-threatening diseases

•Aetna, is an American managed health care company, which sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. Aetna is a member of the Fortune 100.

The Opportunity

Hispanic professionals are faced with an identity crisis at work that makes it difficult for them to be their most authentic selves, which in turn,impacts their ability to lead and perform at their highest levels. As a result, it is difficult for Hispanic professionals to get promoted, advance in their careers, and contribute to the organizations they serve in meaningful and purposeful ways.

Over 95% of non-Hispanic supervisors are unaware that cultural values influence the most natural ways Hispanics think, act, and perform as leaders. Perhaps this explains why the identity crisis that Hispanic professionals are faced with in the workplace is only allowing them to perform at 40% of their full potential, thus limiting their ability to advance into more senior leadership roles.

The Solution

Center for Hispanic Leadership (CHL), , an operating division of the Glenn Llopis Group (GLG), hosted two-day intensive workshops that taught healthcare industry Hispanic professionals to be high performance leaders through group-think situational analyses, case studies, and personal branding exercises. The workshop that awakened them to be their most authentic selves by leveraging specific inherent characteristics to

1. see opportunity in everything

2. anticipate the unexpected

3. unleash their passionate pursuits

4. live with an entrepreneurial spirit

5. work with a generous purpose

6. embrace their culture promise to leave a legacy

It is these six characteristics that define CHL’s proprietary Cultural Characteristics Framework that not only helped these healthcare Hispanic professionals become more decisive, inclusive, forward-thinking, and influential leaders but also helped them achieve a balanced proficiency of the 4 opportunity mastery skills in their work. The workshop’s high-impact courseware was designed and inspired by GLG Chairman and CHL Founder, Glenn Llopis’ best-selling book, Earning Serendipity – 4 Ways to Create and Sustain Good Fortune in Your Work.

The Benefits

As a result of the the two-day workshop, participants were able to understand how to

• be effective leaders and enable business growth

• apply the six cultural characteristics of Hispanic talent in their leadership roles

• best leverage the 4 skills to create and sustain momentum as a Hispanic manager

• adapt to change and uncertainty

• Understand excel at fostering growth, innovation, and advancement

• motivate a teamwork environment

• lead their own advancement in the workplace

• awaken their most authentic identities to develop their personal brands as a leader

The Outcomes

Since 2007, CHL has trained more than 20,000 Hispanic professionals across the United States. The following statistics are based on CHL post evaluations as well as follow-up engagement with CHL workshop alumni and their respective organizations.

• CHL has trained more than 20,000 Hispanic professionals across the United States30% of CHL workshop participants are promoted within a year

• Hispanic employee workplace engagement increased by more than 70%

• Hispanic employee self-confidence/trust increased by more than 83%

• Hispanic employees share their ideas and ideals 65% more than they did prior to the workshop

• Hispanic employee retention rates increased by 69%

• Recruitment of Hispanic employees increased by 41%

Client Testimonials

"The CHL workshop was a great experience that gave me the time to think about the various influences that have shaped who I am."

Gebra Cuyun Carter | Eli Lilly and Company

"This was the most eye-opening leadership training experience in my career!"

Monica Rosales | PhD, City of Hope

"I have a renewed awakening, vision and heightened awareness of my unspoken - until now, Latino inherited work capabilities. Your unique training has enhanced my performance like no other."

Herman Rodriguez | Aetna

For any questions or for more detailed information, please contact us.

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About the Author

CHL Academy

Training Academy

The cultural demographic shift™ in the United States is about the workplace and marketplace telling us that it is becoming less about the business defining the individual and more about the individual defining the business. This is exactly why Hispanics – both entering the workplace in search of the right employer who will allow them to be their authentic selves as well as those professionals who have been battling the gulf between assimilation and authenticity – are now ready to advance as 21st century leaders by activating their immigrant perspective; that is, the influence their cultural values have on the natural ways they think, act and are motivated to perform at work.